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Refund policy

Return Procedure

Cancellations are only accepted prior to the dispatch of your Ayurvedic merchandise.

Returns

Our policy is applicable for a period of 7 days from the date of purchase. Unfortunately, we cannot offer a refund or exchange after this period has elapsed. To be eligible for a return, your item must be unused and in the same condition as when you received it, and it must be in its original packaging. Please note that certain products are exempt from being returned.

Non-returnable items:

  1. Gift cards
  2. Used goods
  3. Items with damaged packaging
  4. Some wellness and personal care products


Refunds (if applicable)

Upon receiving and reviewing your return request, we will send you an email to notify you of its status. If your refund is approved, it will be processed, and a credit will be issued to your credit card or original mode of payment within a specified timeframe.

Missing or delayed reimbursements (if applicable)

If you haven’t received your refund, please double-check your bank account and contact your credit card company. If the issue persists, reach out to us at hello@ayuugain.com.

Merchandise on sale (if applicable)

Only products with standard prices are eligible for reimbursement; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

Items are only exchanged if they are defective or damaged. Contact us at hello@ayuugain.com and send your item to Sco-28, Ist Floor, Sector-41-D, Chandigarh, 160036, if you need to exchange it for an identical item.

Gifts

If the item was purchased as a gift and delivered directly to you, you will receive a gift credit for the value of your return. A gift voucher will be mailed to you after we receive the returned item. If the item was not marked as a gift at the time of purchase, or if the gift recipient had the product delivered to themselves, we will reimburse the gift recipient and notify them of your return.

Shipping

To return your Ayurvedic merchandise, send it to Sco-28, Ist Floor, Sector-41-D, Chandigarh, 160036. You are responsible for your return shipping charges, and the shipping fee is non-refundable. The cost of shipping will be deducted from your reimbursement, if applicable. The return shipping duration may vary based on your location. If you are shipping an item worth more than Rs. 500, choose a trackable shipping service or purchase shipping insurance. We cannot guarantee the receipt of your returned item.